Mail Questions:

Question:
I can receive mail fine but I get timeouts or connection errors not related to username and password when sending mail.

Answer:
You may need to use port 2525 instead of 25 when configuring your Outgoing mail server address.

Some ISPs (Internet Service Providers) block any outbound connections on port 25 to SMTP servers that are not their own, as a backwards attempt to thwart viruses and worms from being used to send out email from your computer. This has an unfortunate side-effect, legitimate users like yourself end up blocked as well! We provide a workaround for this and are one of the few hosting providers that do this for you.

Question:
Can I use Microsoft Outlook/Outlook Express with my hosting package?

Answer:
Yes. You will need to set your POP3 & SMTP account to the following:

Incoming (and Outgoing) Mail Server: mail.yourdomain.com
  or
Incoming (and Outgoing) Mail Server: mail.sustainedhits.com

First be sure that you are attempting to connect using the correct email account and password.

To change passwords (admin users only) - login to the control panel and go to "Email and FTP Accounts".
(For help with logging into the Control Panel please click here.)

Make sure the account is created. If not click "Add Mail User".

Set your email address and password.

Once you have the account created go to outlook and add an email account.
Set the POP3 & SMTP servers to mail.yourdomain.com

Your login/username is: youremail@yourdomain.com

Now ensure you have specified that "My outgoing server requires SMTP Authentication"
(You will use same username and password for outgoing email as you do for incoming.)

You should now be able to send/receive mail through outlook.

Question:
Will there be WebMail access?

Answer:
Yes. Click here.
Your login/username is youremail@yourdomain.com and your password.

Control Panel Questions:

Question:
How do I access my control panel?

Answer:
The control panel link is available once you login to the members section from the home page., Click here to access it directly.
Your username is yourdomain.com and the password you setup during the signup process.

Question:
How do I backup my website?

Answer:
Login to your control panel.
Now click "Webtools"
Then click backup website
To get the backup file:
Login with your FTP account
Switch to backup directory
Download the only one file in this directory (usually named backup_YYYY_MM_DD.tar)

Question:
How do I restore my website?

Answer:
Login to your control panel.
Now click "Webtools"
Then click restore website

Question:
How do I get help for other control panel questions?

Answer:
Login to your control panel.
Now click "Support System"
Now Click "Add New Ticket"

File Transfer (FTP) Questions:

Question:
How do I transfer my files to the server?

Answer:
You have two options:

Login to your control panel.
Create an FTP Account for yourself, in "Email and FTP Accounts" section of Control Panel.
Pick the folders you want the account to have access to, leave blank if you are unsure about this.
Now click "Web Tools"
Now click "File Manager"
Now login with the account you just created.
You can easily move files to your website with this interface.

The second option is to use any FTP client of your choice:

As above, ensure you have created an FTP Account, then connect using an FTP client with username/login user@yourdomain.com and the password you have set to upload files to your website.

Billing Questions:

Question:
When will I get my invoice?

Answer:
You will automatically get an invoice at the beginning of each billing period.

Database (MySQL) Questions:

Question:
What kind of database comes with my package?

Answer:
MySQL

Question:
Do I have a limit to how many databases I can have?

Answer:
There is no enforced limit, but we do keep track of this and consider excess databases to be abuse.

Question:
How do I access my databases?

Answer:
Each account has built in phpMyadmin access.

Login to your control panel.
Now click "Manage SQL"
Now Click "phpMyadmin"

Question:
How do I create users for the databases?

Answer:
Login to your control panel.
Now click "Manage SQL"
If you have not yet created a database, you will need to do this first, by clicking "Add SQL Database".
Now in the list of databases on your screen, choose the one you want the user to have access to, and click "Add SQL User" to select the username and password.